Today we’re talking about delivering a certain flavor of feedback: the kind where the root behavior is good and worthy of being cultivated, but the results are bad and need to change. It’s a “yes, but no” type of feedback.
Read more
First, you have to get clear about what care is. You can’t evaluate “care” itself because everyone values different things.
Read more
I like that this strategy acts as a January re-set, but it’s not overhauling anything, or starting something from scratch, or rebuilding any processes. It’s just a quick recalibration on the basics.
Read more
I recently had a new engineer join my team who is severely visually impaired. His impairment yields a number of challenges that I am having trouble sorting out.
Read more
Surprisingly, the expectations of a Good Employee don’t really change whether you’re on a team of many at a large corporation, or on a team of one working for yourself. But that doesn’t mean it’s easy to achieve.
Read more
Three questions sparked by last week’s newsletter on cc’ing etiquette — plus a bonus primer on bcc’s.
Read more
Let’s do a little test. For the rest of the month, you have to do the following exercise every time you cc someone: Write a complete sentence explaining why they are being included on that email and what they need to do.
Read more
If it’s all getting done at quality, at scale, and on time — and no one is getting injured in the process — there’s not much room to criticize the process.
Read more
What your boss is trying to say is: “You are great. How can we expose more people more often to the way you think and act and work so it will rub off on them?”
Read more
This week is just about the last week you have to get “ready” for the holiday season. That means capacity planning. (Plus, three bonus rapid-fire questions just in time for Q4.)
Read more