10 questions to answer in January

I like that this strategy acts as a January re-set, but it’s not overhauling anything, or starting something from scratch, or rebuilding any processes. It’s just a quick recalibration on the basics.

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Q4, meet flu season

This week is just about the last week you have to get “ready” for the holiday season. That means capacity planning. (Plus, three bonus rapid-fire questions just in time for Q4.)

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