Reflecting on 100 newsletters

Exactly. Every time we work on a new issue, there are four messages drumming in my skull: You will get better at this. Leave that toxic shit hole. Find someplace good. Do what you mean to be doing. And all those have to work together.

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You’re doing a great job

We both spend a lot of time on video calls. They are little portals of embarrassment. In our experience, the only way to lessen the awkwardness of remote meetings is to do them often, but also to acknowledge that they are truly weird and deeply embarrassing so no one feels like they are alone. This is why we created Video Conference Bingo.

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When the interviewer is intimidated…

I’ve been intimidated by my interviewees lots of times. I’ve gotten better at it. I can now say, “Here’s what I’m like as a human individual and also as the leader of this team, take it or leave it,” without wanting to throw up or feeling like a fraud.

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10 questions to answer in January

I like that this strategy acts as a January re-set, but it’s not overhauling anything, or starting something from scratch, or rebuilding any processes. It’s just a quick recalibration on the basics.

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Q4, meet flu season

This week is just about the last week you have to get “ready” for the holiday season. That means capacity planning. (Plus, three bonus rapid-fire questions just in time for Q4.)

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