Two questions about productivity

The first: How do I figure out if my report’s lack of productivity is my fault or theirs?

The second: My team is working with a contractor who is spending about three times as long as we all predicted to do his work. The quality of the work is fine, and he’s not missing any deadlines, but he’s burning through hours like crazy. How do I ask him to work faster?

Let’s see if we can answer both of these at once. 

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Should I quit?

’m a director for a super small company that has some super big accounts, and it’s still run like a small mom-and-pop company. As in: no processes, few resources to help me do my job easier, too many cooks in the kitchen, no accountability, no alignment across the org.

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