How to write an email about COVID-19

Over these past few weeks, we’ve all received an onslaught of emails about the coronavirus, from our jobs, from our local governments, from the yoga studios we tried out for a week of free classes back in 2011. Today, we’re going to take a closer look at a few that have hit our and our readers’ inboxes. 

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Optional meeting invites

An optional meeting is a meeting where you truly do not care what the reply will be. The optional attendees can come or not come and the world will be exactly the same. Anything more or less than that? Do not mark the invitation as optional. It’s preferred, recommended, prioritized, pointless, a waste of time — some other adjective that’s not “optional.”

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Put this in your kudos folder

Vague compliments certainly aren’t bad. But to make gratitude meaningful, to prove you’re paying attention and really understand how someone’s actions and decisions and talent combine into something worth noting, you need to scratch a bit below the surface.

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Replying to angry emails

The best thing to do when you’re on the receiving end of a “What the hell happened here?!” or a “This is unacceptable!” email is to think of it as a great opportunity to show how cool you are under pressure, not as you getting in trouble. This, we realize, is pretty worthless advice.

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